Responsible Gaming

Gamble for entertainment

Gambling outcomes are based on chance. No strategy can guarantee a win, and previous results do not determine what will happen next. Each game or wager should be treated as a separate event, with the possibility of losing the money you choose to spend. Only gamble with funds that you can afford to lose after essential costs and financial commitments have been covered.

Gambling should not be viewed as a source of income, a way to pay bills, recover losses or solve financial problems. Avoid borrowing money, using credit for gambling or selling possessions to continue playing. It is also important not to chase losses. Trying to win back money by increasing your bets can lead to larger losses and may make it harder to remain in control.

• Decide how much money and time you are comfortable spending before you start.
• Keep gambling separate from household expenses, savings and other financial priorities.
• Take regular breaks and avoid playing when you are tired, upset, stressed or under the influence of alcohol or other substances.
• Remember that games are designed for entertainment and do not provide a reliable way to earn money.
• Do not gamble to impress other people, relieve difficult emotions or escape personal problems.
• Keep your account and payment information secure, and never allow another person to gamble using your account.

A useful personal check is to ask whether gambling remains affordable, voluntary and enjoyable. If the answer is no, stop playing and consider using available account controls or asking for help. Set a budget before you begin and record your gambling activity if this helps you understand how much time and money you are spending. Never increase your budget simply because you have lost money or because you expect a win.

Recognise the warning signs

Problem gambling can develop gradually. Some people notice changes quickly, while others may not recognise the impact until gambling has affected their finances, relationships or mental health. Being aware of common warning signs can help you take action early.

• Spending more time or money gambling than you originally intended.
• Increasing the amount or frequency of bets to experience the same excitement.
• Thinking about gambling throughout the day or finding it difficult to focus on other responsibilities.
• Trying to recover losses by gambling more, often known as chasing losses.
• Feeling restless, irritable or uncomfortable when you try to reduce or stop gambling.
• Hiding gambling activity, losses or transactions from family, friends or colleagues.
• Borrowing money, missing payments or using essential funds for gambling.
• Neglecting work, study, family, health or social activities because of gambling.
• Feeling guilt, shame, anxiety or low mood after gambling.
• Returning to gambling after deciding to stop or take a break.

One warning sign does not necessarily mean that a person has a gambling problem, but several signs may indicate that additional support would be useful. You do not need to wait for a crisis before asking for help. Speaking with someone you trust or a qualified gambling support professional can provide a practical, confidential starting point.

It can also help to consider whether people close to you have noticed changes in your behaviour. Concerns from family or friends should not be dismissed automatically. Take time to review your gambling honestly, including deposits, withdrawals, time spent playing and any effect on your daily responsibilities.

Tools to help you stay in control

Planning your gambling in advance can make it easier to stay within your chosen boundaries. Richman Casino may provide account features intended to support responsible play. The options available, and the way they operate, may depend on your account, location and applicable requirements. Review the relevant account settings or responsible gaming information before playing.

Deposit and spending limits

A deposit or spending limit can restrict the amount added to your account or spent during a selected period. Set a limit before gambling and choose an amount that remains affordable even if the entire amount is lost. A limit is not a target and should not be treated as money that needs to be used. If your circumstances change, review whether gambling remains appropriate rather than simply increasing the limit.

Time reminders and breaks

Use breaks, reminders or session monitoring features where available to keep track of how long you have been playing. When a reminder appears, stop and consider whether you still want to continue. Leaving the site, taking a walk or returning to another activity can help create distance from gambling. Avoid extending a session because you are waiting for a particular result or trying to change the outcome of earlier play.

Temporary time-outs

If you need a short break, a time-out may restrict access to your account for a selected period. A time-out can be useful after a difficult session, during a stressful period or whenever gambling no longer feels manageable. Plan what you will do instead during the break, such as contacting a support service, speaking with someone you trust or reviewing your budget.

Self-exclusion

Self-exclusion is a stronger step for people who want to stop gambling for a longer period. It may restrict access to an account or gambling service for the selected exclusion period. If you choose self-exclusion, do not attempt to bypass the restriction by creating another account or using another person’s account. Consider asking a trusted person to support you and limit access to money used for gambling.

Account controls are helpful tools, but they do not replace personal support or professional advice. If you are worried about your gambling, use the available controls and seek assistance as soon as possible. Read the conditions of any limit, break or exclusion carefully so you understand how the feature works before relying on it.

Getting help and protecting others

Support is available in Australia for people affected by gambling, including family members and friends. You can contact a recognised gambling-help service in your state or territory, speak with a qualified counsellor or health professional, or consult a financial counsellor about money concerns. Independent support services can help you understand your options, make a plan and access further assistance.

You may find it easier to take the first step by telling someone you trust what is happening. Consider asking that person to help you create a budget, monitor your spending, attend an appointment or support your decision to take a break. Financial institutions and independent financial counselling services may also be able to discuss ways to protect essential income and manage debts.

Age and account safety

Gambling is only for people who meet the applicable minimum legal age. Do not allow children or anyone under the legal age to access your Richman Casino account, device or payment methods. Keep login details private, use appropriate device security and log out when you finish. If you believe another person has accessed your account, take steps to secure it and notify the relevant support channel through the site.

Our approach

Richman Casino supports informed and responsible participation. We may apply account checks, restrictions or other measures where required by applicable law, our policies or responsible gaming procedures. Information about available limits, time-outs, self-exclusion and account processes should be reviewed before you play. These measures are designed to support safer gambling, but no system can remove all risks associated with gambling.

If gambling is affecting your mental health or you feel unsafe, seek urgent help through appropriate emergency or crisis services. If you are uncertain whether gambling is right for you, the safest choice is not to gamble. Take a break, review your circumstances and obtain independent advice. Gambling should remain an optional form of entertainment that never comes before your safety, financial security, relationships or wellbeing.