Privacy Policy | Richman Casino

Information we may collect

When you use Richman Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you interact with the service, the products you use and the checks that may be required before certain activities can be completed.

Account and contact details

This may include your name, date of birth, residential or contact information, username, account credentials, communication preferences and other details you provide when registering or managing an account. We may also keep information contained in messages you send to our support team, including information used to identify your account and resolve a request.

Identity and verification information

To help confirm that an account belongs to the person using it, we may request identity or address verification documents and related information. These documents may contain personal details or images. Verification information can be used for account security, age and identity checks, fraud prevention, responsible operation of the service and compliance with applicable obligations.

Payment and transaction records

We may process information about deposits, withdrawals, winnings, wagers and other account transactions. Payment details may be handled by payment providers or other service partners. We may receive information needed to confirm a payment or investigate a transaction, but payment providers may process some payment data under their own privacy terms.

Device, technical and usage information

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, time zone, general location information, pages viewed, session activity and other diagnostic information. This helps us maintain the website, identify unusual activity, improve performance and understand how players use the service.

Information from other sources

We may receive information from payment providers, verification services, security providers, analytics providers or other partners where this is necessary for account operation, fraud prevention, verification or legal compliance. We may also receive information when you interact with our communications, promotions or customer support channels.

How we use information

We use personal information for purposes connected with providing and securing the Richman Casino service. We seek to use information that is relevant to the purpose for which it was collected and to avoid using it in ways that are inconsistent with this Policy.

To create, maintain and administer your account.
To provide games, account features and other requested services.
To process deposits, withdrawals and other transactions.
To confirm identity, age, account ownership and eligibility where checks are required.
To detect, prevent and investigate fraud, money laundering, account misuse, collusion, cheating and other suspicious or unlawful activity.
To protect the website, our players, service providers and business systems from security threats.
To provide customer support, respond to questions and manage complaints or account requests.
To understand website performance and improve our services, features, content and user experience.
To send service messages, account notices, security alerts and other important operational communications.
To send marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.
To meet legal, regulatory, tax, accounting, reporting and record-keeping obligations.
To establish, exercise or defend legal rights and manage disputes.

Some information is necessary to open or operate an account, complete a transaction, carry out verification or provide support. If you do not provide information that is reasonably required for one of these purposes, we may be unable to provide a requested service or may need to restrict certain account functions until the required information is available.

Marketing choices

You can choose not to receive promotional communications. Marketing messages may include an unsubscribe option, or you may contact us to update your preference. Choosing to stop marketing does not prevent us from sending essential service, account, security or transaction-related communications.

Cookies, sharing and security

Cookies and similar technologies

Richman Casino may use cookies and similar technologies to keep the website functioning, remember preferences, support login and account features, measure performance, understand website use and help detect security issues. Some cookies may be placed by service providers that assist with analytics, payments, security or website functionality.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect how the website works or prevent some account features from operating as intended. Your browser may also allow you to delete cookies that have already been stored on your device.

When information may be shared

We may share personal information with carefully selected providers that help us operate the website and provide services. These providers may support payment processing, identity verification, fraud detection, customer support, hosting, technology, analytics, communications, security and professional advice. Providers are expected to handle information according to appropriate confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to comply with a legal or official request, protect the rights and safety of players or others, investigate suspected wrongdoing, enforce applicable terms, manage a business transaction or obtain professional advice. We do not share information for unrelated purposes unless permitted or required by law.

Security and international handling

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee complete security, so players should use strong account credentials, keep login information confidential and contact support promptly if they suspect unauthorised account activity.

Some service providers may handle information outside Australia. Where information is transferred or accessed across borders, we take reasonable steps to support appropriate protection and handling, subject to the requirements that apply to the relevant processing activity.

Your privacy rights and data requests

Depending on the circumstances and the requirements that apply, you may have rights relating to the personal information we hold about you. These may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy request, contact support@richmancasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request concerns account, identity, payment or security information. This helps prevent personal information from being disclosed to the wrong person.

Access: ask for information about the personal data we hold and, where appropriate, a copy of that information.
Correction: ask us to correct information that is inaccurate, out of date or incomplete.
Deletion: ask us to delete personal information where there is no continuing reason for us to keep it.
Marketing consent: withdraw consent to promotional communications or update your marketing preferences.

These rights are not always absolute. We may need to retain, use or disclose information where it is necessary for security, fraud prevention, dispute management, legal compliance or another valid purpose. If an account is closed, some records must still be kept for a period required by law. This means that a deletion request may not result in every record being removed immediately, although information will be handled and retained only as required or permitted.

Policy updates and questions

We may update this Privacy Policy when our services, processes or legal obligations change. The latest version will be made available on the website, and important changes may be communicated through appropriate account or website notices. We encourage players to review this page from time to time.

If you have a question about this Policy, believe your information has been handled incorrectly or want to exercise a privacy right, contact support@richmancasino.best. We will review privacy requests and respond in accordance with applicable requirements and the information reasonably available to us.